Terms and Conditions of Sale

Draft: this page is waiting for company details and legal review before launch.

1. Who we are

These terms apply when you buy books from this website. The seller is [Registered company name], trading as Syzygy Media, a company registered in [England and Wales] with company number [Company number]. Our registered office is [Registered office address]. You can contact us at hello@DOMAIN-TO-CONFIRM.

By placing an order you agree to these terms. Please read them, and our Delivery and Returns, Privacy and Cookie pages, before you order.

2. Placing an order and prices

Your order is an offer to buy. We accept it when we send you an order confirmation by email, or, for eBooks, when your download becomes available. A contract is formed at that point.

Prices are shown in pounds sterling (£) for customers in the United Kingdom and in Nigerian naira (₦) for customers in Nigeria. Prices include any VAT that applies. [Client to confirm VAT status: printed books are normally zero-rated in the UK.]

If we discover a pricing mistake after you order, we will tell you before we accept your order, and you can decide whether to go ahead at the correct price or cancel.

3. Payment

You can pay by debit or credit card, Apple Pay or Google Pay. Payments are taken securely by Stripe (UK, in pounds) or Paystack (Nigeria, in naira). We never see or store your full card details.

Your bank may ask you to confirm the payment (strong customer authentication). Payment is taken when you place your order.

4. Delivery to the UK and Nigeria

We deliver printed books to addresses in the United Kingdom and Nigeria only. eBooks are delivered by download link sent to your email.

We will deliver printed books within [number] working days of your order and, unless we agree otherwise, no later than 30 days after the order date. If we cannot meet this, we will tell you and you may cancel and receive a full refund.

Printed books become your responsibility once they are delivered to you. Full details are on our Delivery and Returns page.

5. Your right to cancel (printed books)

If you are a consumer in the United Kingdom, you have the right to cancel your order for printed books within 14 days, without giving a reason. The 14 days start on the day after you receive the books.

To cancel, tell us clearly in writing (for example by email to hello@DOMAIN-TO-CONFIRM). You may use any clear statement; a form is not required. Then send the books back to us within 14 days of telling us. [Client to decide who pays the cost of return.]

We will refund the price you paid, and the standard delivery cost, within 14 days of receiving the books back, or of you showing proof that you have sent them, whichever is earlier. We refund to the original payment method. We may reduce the refund if the books have been handled more than needed to check them and have lost value.

[Client to confirm: we apply the same 14-day period to customers in Nigeria.]

6. eBooks and digital content

Your right to cancel an eBook ends once the download has begun, if you have agreed to this and acknowledged that you lose the right. We ask for this agreement at checkout before you buy.

eBooks are licensed to you for your personal, non-commercial use. You may not copy, share or resell them.

If an eBook is faulty, will not download or is not as described, contact us and we will repair or replace it, or give you a refund where that is not possible.

7. Faulty or damaged goods

We must supply goods that are as described, of satisfactory quality and fit for purpose. If a book arrives damaged or faulty, contact us at hello@DOMAIN-TO-CONFIRM as soon as you can, with your order number and a photo. We will replace the book or refund you.

Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015.

8. Our liability

We do not limit or exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.

Otherwise, we are responsible for loss or damage that is a foreseeable result of our breaking these terms. We are not liable for business losses, because we sell to consumers only.

Our books share general information and the author’s views. They are not financial, legal, tax or investment advice, and you should take professional advice before making decisions about money, property or business.

9. Complaints

If you are unhappy, please write to us at hello@DOMAIN-TO-CONFIRM. We aim to reply within [number] working days and to resolve the problem fairly.

[Client to name an alternative dispute resolution provider, or confirm that none is used.]

10. Governing law

These terms are governed by the law of [England and Wales]. If you live in the United Kingdom, you can bring a claim in the courts of the part of the UK where you live. If you live in Nigeria, you may also have rights under Nigerian consumer law, and those rights are not affected. [Solicitor to confirm wording.]